Frequently Asked Questions

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Popular FAQs

You can apply for an account with AXAFOREX.com online. Start your application now.

If you forgot your username, please contact us for assistance. If you forgot your password, please click here here and fill in your username and email. You’ll then receive an email with a link to reset your password.

Click here to download the AXAFOREX.com Windows desktop application. Please remove any previous versions of the software from your PC prior to installation in order to ensure proper function of the platform.

Click here to download the AXAFOREX.com Android platform.

Demo accounts last for 30 days after sign up. Afterward, you will not be able to log in using the demo account credentials. Demo renewals are not available at this time. If you have further questions, please contact us.

We will need you to provide us with your name and address to establish your identity. Typically, we can verify your identity instantly. For more information, see our Account Document FAQs.

The minimum initial deposit required is at least 10 of your selected base currency. However, we recommend you deposit at least 1,000 to allow you more flexibility and better risk management when trading your account.

You can easily fund your account by logging in to Client Area and visiting the Funding page. We accept funds by Credit card, Debit card, Bitcoin, Litecoin, DASH, Ethereum, Bitcoin Cash, Tether, USD Coin, Monero and Ripple. For more information, visit our Funding & Withdrawals FAQs.

Withdrawals can be submitted through Client Area and are processed in the order funds were received.
Funds are returned to the originating account in the following order:

Credit/Debit Card
Bitcoin
Litecoin
DASH
Ethereum
Bitcoin Cash
Tether
USD Coin
Monero
Ripple

For more information, visit our Funding & Withdrawals FAQs.

Opening a Trading Account

You can apply for an account with AXAFOREX.com online. Start your application now.

If you only use cryptocurrencies to fund an account, you will be asked to provide information such as your name, email address, and phone number. In this case, we do not need to verify your identity.
If you use other methods to fund your account, you will be asked to provide information such as your name, address, and identification number to help us verify your identity. We will attempt to verify your identity immediately, but if we are unable to, we will contact you to request additional verification information or documentation. For more information, see Account Documents FAQ.

AXAFOREX.com’s Customer Due Diligence (‘CDD’) program requires that we verify the source of our clients' funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.

Mini Accounts are available on our AXAFOREX.com platforms.

Mini Accounts

There are no commissions when trading on a Standart account.
We only charge commissions on equities/shares or when you trade FX pairs on a Mini Account.
Mini accounts trade on low variable FX spreads plus a flat $5 commission per standard lot (100K) that is charged at the time the trade is executed. For example, if you bought 200,000 EUR/USD with a 0.2 spread, you would be charged $10 in commission plus a spread cost of $2. If you then sold the 200,000 EUR/USD with the same 0.2 spread, you would be charged $10 in commission plus the spread cost of $2. If you only sold 50,000 of your position, you would be charged $2.50 in commission with a spread cost of 50 cents. If you have a Standart Account, your FX pricing is spread-only and you will not be charged commissions. Click here to learn more.

Mini Accounts are available on our AXAFOREX.com platforms.

Yes, we are able to provide tighter FX spreads on Standard Accounts. Click here to learn more.

No, account types cannot be converted to the other pricing model. If you already have an account of one type, you can open a new account of the other type.

No, Mini Account demos are not available.

Yes, you can earn cash rebates and other exclusive Active Trader benefits when you trade high volumes on your Mini Account. Click here to learn more about Active Trader.

Demo Account

The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a AXAFOREX.com demo account.
AXAFOREX.com’s demo/practice account is a core element of our educational effort. A practice account is intended to familiarize you with the tools and features of AXAFOREX.com's trading platforms and to facilitate the testing of forex trading strategies in a risk-free environment using virtual funds.
Results achieved on the AXAFOREX.com practice account are hypothetical and no representation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the practice account. Conditions in the practice account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your practice account and a live account due to live account settings changes imposed by AXAFOREX.com resulting from market volatility and other factors. Rollover/financing charges are not simulated in the demo environments. The pricing available in the demo environment is the same pricing available to AXAFOREX.com account holders. Pricing for managed accounts and accounts referred by an Introducing Broker may differ.

Demo accounts are valid for 30 days after registration. You will then be able to log in to the trader area using your demo account credentials.

No, you can only open one demo account per email address.

Demo accounts last for 30 days after sign up. Afterward, you will able to log in to trader area using the demo account credentials. If you have further questions, please contact us.

If you forgot your username, please contact us for assistance. If you forgot your password, please click here to request your password.

Passwords & Account Settings

If you forgot your username, please contact us for assistance. If you forgot your password, please click here here and fill in your username and email. You’ll then receive an email with a link to reset your password.

If you wish to change your password, you can do so from within Trader area by clicking the ‘Account settings’ tab and then ‘Change Password’ in the menu on the left side of the page. If you’re using our mobile app, tap ‘More’ at the bottom of the screen or the menu icon at the top-left of the screen, then ‘Settings’ under the ‘Trader area’ menu and then ‘Change Password’.

If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.

If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately. If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.

Log in to Client Area and select Profile to change your information.

No, you cannot change your email address. Please contact support for further guidance.

Funding and Withdrawals

You can easily fund your account by logging in to Client Area and visiting the Funding page. We accept funds by Credit card, Debit card, Bitcoin, Litecoin, DASH, Ethereum, Bitcoin Cash, Tether, USD Coin, Monero and Ripple.
The minimum initial deposit is $5 or currency equivalent. We recommend that you maintain an adequate excess margin balance above your required margin. Maintaining low excess margin levels in your account may prohibit you from trading certain products or lead to undesired liquidations resulting from an adverse market move.
AXAFOREX.com does not charge incoming deposit fees. However, your bank may charge a service fee.

You can use online exchangers to exchange your Neteller/Skrill funds for cryptocurrencies.

Yes, you can deposit cryptocurrencies to a trading account without prior verification. Verification is required when depositing funds with bank debit/credit cards and E-wallets.

No, AXAFOREX.com does not accept checks as a funding method.

We understand that the safety of their funds is of utmost importance to all our clients, so we make funds security a top priority.
Please note that in accordance with St Vincent and the Grenadines Financial Services Authority (SVGFSA), AXAFOREX.com strictly adheres to SVGFSA client money rules requiring that all client funds be segregated and separately accounted for to protect our client’s assets. As such, AXAFOREX.com has trust letters in place with all depositories that hold client assets and we perform a daily client segregated funds calculation to ensure all client assets are adequately segregated.
In the unlikely event of a default, all client assets would be protected and the segregated clients would have creditor priority over any and all claims. In addition, AXAFOREX.com maintains significant excess capital in excess of regulatory requirements, actively reviews and monitors counterparty risk and is governed by a risk committee comprised of Senior Management members.

A third party is considered to be anyone who is not an owner of the account. For the purposes of a funding or withdrawal transaction, the name(s) on the AXAFOREX.com trading account must be an exact match with the name(s) on the account of the other financial institution.

Yes, you may use multiple cards to fund your account. Keep in mind that withdrawals are processed to the original funding methods. Therefore, a single withdrawal request may be processed via multiple cards.

In accordance with our anti-money-laundering policy, we are legally obligated to verify the status of the original funding account before we can process a withdrawal of funds to another source.
In the event that the original funding account is no longer available, you will need to provide us with evidence of its status, such as an account statement or relative document issued by your bank. Documentation must include the following:
Name of the account holder (must match name on AXAFOREX.com account)
Last four digits of account number and/or payment to AXAFOREX.com
Language noting the change of the status of your account

No, we do not accept payments through Western Union or Paypal.

When you deposit funds into your AXAFOREX.com via a card, it will appear as a purchase.

Your deposit may be reduced by a service fee charged by your bank. AXAFOREX.com does not charge incoming wire fees.

You can request a withdrawal of funds via Client Area. The minimum withdrawal amount is 5 of your account's base currency, or the remaining amount if less than 10.

Deposited funds from Credit/Debit Cards must be returned to the original funding source.
*Processing time only reflects the time it takes AXAFOREX.com to complete the withdrawal during normal business hours. Your bank may take additional time to credit the funds to your account.

Please contact client services to initiate this request.

A withdrawal of funds will result in a reduction of funds available to be used for margin to maintain open positions. This may result in the liquidation of any or all of my open positions. It is your responsibility to ensure that the account holds enough margin to maintain open positions.

Pricing & Fees

When a price for a market is quoted, you will actually see two prices. The first price, known as the bid, is the sell price and the second price is the buy price, known as the offer. The difference between the sell and buy price is called the spread.

AXAFOREX.com charges commissions on shares CFD trading when trading on a Mini Account. We recommend you reference the Market Information Sheets in the AXAFOREX.com platforms for complete details.

Financing, also known as rollovers, is a charge that you pay in order to hold a position open overnight. The daily financing fee is automatically applied to your account each day that you hold an open position (including weekends). The financing rates are set at benchmark regional interest rate of +/- 2.5%. Learn more about our rollover rates.

Back to Base automatically converts any realized profits and losses, adjustments, fees and charges that are denominated in another currency, back to the base currency of your account before applying them to your account.
When Back to Base charges are applied, we strive to use commercially reasonable rates (which may be up to and including +/- 0.5% away from our quoted prices or rates from time to time). Any conversions and the rates applied will be disclosed on your contract notes and statements.

AXAFOREX.com does not charge data exchange fees. However, you may incur a financing/rollover charge if you hold your positions overnight. Learn more about rollovers.

AXAFOREX.com charges an inactivity fee of $15 (15 base currency equivalent, or 1500 JPY) per month if there is no trading activity or no open positions on a live account with a balance for a period of 12 months or more. Inactivity fees cannot exceed the balance in the account and create a negative balance.

Please contact a tax professional for information on the tax situation in your country.

About AXAFOREX.com

AXAFOREX.com is licensed to operate under St Vincent and the Grenadines law. Spot Forex exchange transactions are not considered financial instruments by St Vincent and the Grenadines Financial Services Authority (SVGFSA) regardless of their purpose i.e. commercial or otherwise. This determination means that St Vincent and the Grenadines do not categorise spot Forex as a securities product and, therefore, the retail spot Forex business carried out does not fall under securities regulation in St Vincent and Grenadines and requires no additional licensing.

On Standard Accounts, AXAFOREX.com is compensated via spreads, which are the difference between the bid and ask prices. On Mini Accounts, AXAFOREX.com is compensated via spreads and a commission. We work hard to provide transparent pricing and tight spreads. You may incur a rollover charge if you hold your positions overnight.

All retail client money is fully segregated from our own funds and held in separate accounts with top-tier banks. We only use our own funds for hedging and never engage in proprietary trading.

AXAFOREX.com actively complies with all anti-money laundering and anti-terrorism laws and regulations to the fullest extent that it can, under all applicable foreign and domestic laws.
On an ongoing basis, we review account activity for evidence of suspicious transactions that may be indicative of money laundering activities. This review may include surveillance of: 1) money flows into and out of accounts, 2) the origin and destination of wire transfers, and 3) other activity outside the normal course of business.
In order to be fully compliant with applicable regulatory requirements, AXAFOREX.com may occasionally reach out for additional information and/or documentation from clients.

Forex

Forex, also known as foreign exchange or currency trading, is the buying of one currency by simultaneously selling another. Forex traders attempt to profit by speculating on the direction the currency exchange rates will go in the future.

You can trade forex at AXAFOREX.com 24 hours a day, five days a week.

You can trade 50+ currency pairs at AXAFOREX.com. View our full range of markets.

AXAFOREX.com does not charge data or exchange fees on forex trades. We are compensated via the spread, which is the difference between the bid and ask. View our spreads.
However, you may incur a rollover charge if you hold your positions overnight. Click here to view our available markets.

Metals

Gold, Silver, Copper, Palladium and Platinum are traded as spot.

Currently we offer gold as XAU/USD, XAU/EUR and XAU/GBP. The symbol for spot silver is XAG/USD.

All metals (including spot and CFD markets) are available 23 hours a day from 6pm ET Sunday through 5pm ET Friday. Trading is closed from 5pm to 6pm ET daily; however, you may place new working orders or edit and cancel existing working orders during that time. Metal markets also follow CME holiday closures.

There is no expiry date when trading spot gold and silver. As long as you maintain the required margin, your position will remain open until you choose to close it. As with forex positions, open gold and silver positions automatically roll forward to the next day's value date following the close of NY trading at 5pm ET.

The minimum lot size for gold is 10 troy oz. and the minimum for silver is 500 troy oz.

The maximum position a client may hold at any given time is 10,000 troy ounces for spot gold and 250,000 troy ounces for spot silver.

No, metal CFDs do not expire.

There is no financing charge for CFDs with expiry dates. These markets have wider spreads as the cost-of-carry (financing charge) has been incorporated into the price.

Commodities

With AXAFOREX.com, you can trade crude oil, natural gas, corn and more as CFDs. Click here to view our range of markets.

A CFD, or contract for difference, is an agreement to exchange the difference between the opening and closing price of the position under contract, rather than buying and selling the underlying security outright.

AXAFOREX.com is compensated by the spread, which is the difference between the bid and ask prices.
In addition, you may be charged a nightly finance charge if you hold a position overnight, after 5pm ET.

With most CFDs, financing is debited for long positions or credited for short positions daily if you are in a position at 5pm ET.
These charges are typically calculated as follows:
F=(S x P x R)/D

F - Daily Financing Charge
S - Number of CFDs (2500)
P - Closing Price
R - Relevant interest rate benchmark, +250 basis points for long positions or -250 basis points for short positions, e.g. (4.50% + 2.50%) = 7.00%
D - Number of days, i.e. 365 for UK shares and 360 for all others

Indices

With FOREX.com, you can trade UK 100, Germany 30 and more as CFDs

A CFD, or contract for difference, is an agreement to exchange the difference between the opening and closing price of the position under contract, rather than buying and selling the underlying security outright.

AXAFOREX.com is compensated by the spread, which is the difference between the bid and ask prices.
In addition, you may be charged a nightly finance charge if you hold a position overnight, after 5pm ET.

With most CFDs, financing is debited for long positions or credited for short positions daily if you are in a position at 5pm ET.
These charges are typically calculated as follows:
F=(S x P x R)/D

F - Daily Financing Charge
S - Number of CFDs (2500)
P - Closing Price
R - Relevant interest rate benchmark, +250 basis points for long positions or -250 basis points for short positions, e.g. (4.50% + 2.50%) = 7.00%
D - Number of days, i.e. 365 for UK shares and 360 for all others

Shares CFDs

You can access over 50 of the most popular company shares as CFDs with a AXAFOREX.com account.

Shares trading is available on the proprietary AXAFOREX.com platforms.

Yes, you can go either long or short on top companies from around the world.

Cryptocurrencies

Cryptocurrencies, or cryptos, are forms of digital, decentralized money not regulated by a government or central bank. Instead, cryptos use encryption techniques to generate, regulate and transfer their units. Cryptocurrencies are often held in virtual online wallets and used for peer-to-peer transactions or online stores that accept them.

Yes, you can trade spot Bitcoin, Ethereum, Litecoin and Ripple with tight spreads, low margin, competitive financing and reliable trade executions. Cryptos are available on the AXAFOREX.com

Bitcoin was the first decentralized cryptocurrency. Created in 2009, Bitcoin uses blockchain verification technology to secure and protect peer-to-peer transactions. Like other cryptocurrencies, Bitcoin is decentralized and not regulated by a central bank or any one government.

Ethereum is a popular open-source, decentralized cryptocurrency platform and operating system created in 2015 that uses blockchain technology for security. “Ethereum” or “ether” are both terms used when referring to the cryptocurrency generated by the Ethereum platform.

No, since you are not actually purchasing the cryptocurrency outright when you trade spot cryptocurrencies, there is no need to have a virtual wallet to store them.

The minimum trade size is 0.01 unit of the cryptocurrency. Please view the Market Information Sheets in the AXAFOREX.com platforms for the most up-to-date details.

Yes, with margin requirements from 25%. This means that to trade 1 unit of a cryptocurrency, you only need 25% of the value of that unit to take a position. With increased leverage comes increased risk.

Yes, shorting/selling is just as easy as buying with spot cryptocurrencies, unlike when you purchase cryptos outright.

You can trade cryptos at AXAFOREX.com 24 hours a day, 7 days a week.

All order types available on AXAFOREX.com’s platforms can be used when trading cryptocurrencies.

Yes, an overnight financing charge of 0.08219% is charged for everyday that a position is held after the market close at 5:00pm ET.
In times of high volatility within a cryptocurrency market, we strongly advise against holding positions overnight.
Overnight financing is calculated as follows:
Position size x Closing rate x Financing charge = Financing cost

Cryptos are traded on multiple independent digital asset exchanges around the world and the diversity of these exchanges can mean that there are different prices for the same cryptocurrency at different times and in different regions.
AXAFOREX.com offers competitive cryptocurrency pricing based on multiple pricing models and uses leading digital asset exchanges to provide a volume-weighted average price.

There are several factors that make cryptocurrency trading risky and crypto markets volatile. For example, one reason Bitcoin is a highly volatile market is due to demand surges for a finite number of Bitcoins (there is a limit of 21 million available), so prices can experience dramatic and significant surges.
The price of Bitcoin has surged 40,000% since its inception and one of the biggest risks to traders is this extreme volatility. Cryptocurrencies like Bitcoin and Ethereum are currently much more volatile than most traditional markets, and when excess volatility crashes, you can be faced with significantly larger losses than in other markets.
Because there is a limited amount of reputable digital asset exchanges and no single reliable price source, this could, in theory, cause the price of a cryptocurrency market to tumble sharply. Remember, cryptos are very new assets, so we don’t yet know how they may perform in a major financial crisis. Nobody knows whether any cryptocurrencies will ever become globally accepted or which ones may one day disappear or be overtaken by other cryptocurrencies.
It is also possible that certain governments may ban its citizens from holding all or specific cryptocurrencies, which may cause the price of said cryptos to collapse.
Furthermore, there is a possibility for large-scale cyberattacks on digital asset exchanges which are likely to have a strong, short-term impact on the prices of cryptos.
Investors involved in cryptocurrency trading should also be aware of the potential for a so-called “51 percent attack”. A 51 percent attack refers to one centralized crypto mining operation gaining over 50% control of the blockchain, which would allow the operation to reverse transactions, making the entire blockchain unusable with the effect that the future of that cryptocurrency might become questionable.
Remember that while this heightened volatility in the cryptocurrency markets brings opportunity, it also means a greater degree of risk. Understanding the market and managing your risk carefully with the use of stops and limits is crucial when trading cryptocurrencies. Like with any market, make sure you do your research and understand how and why the price of the crypto you’re trading moves before you start trading.

A fork is a change to the software of the digital currency that creates two separate versions of the blockchain with a shared history.
Forks can be temporary, lasting for a few minutes, or can be a permanent split in the network creating two separate versions of the blockchain. When this happens, two different digital currencies are also created.

If a current cryptocurrency market splits into two new cryptocurrency units – for example, the current Bitcoin splits into two new Bitcoin units – this is known as a hard fork. When a hard fork occurs, we will generally follow the unit that has the majority consensus of cryptocurrency users and will therefore use this as the basis for our prices. In addition, we will also consider the approach adopted by the exchanges we deal with, which will help determine the action we take.
We reserve the right to determine which cryptocurrency unit has the majority consensus behind it.
As the hard fork results in a second cryptocurrency, we reserve the right to create an equivalent position on client accounts to reflect this. However, this action is taken at our absolute discretion, and we have no obligation to do so.
If the second cryptocurrency is tradeable on major exchanges, which may or may not include the exchanges we deal with, we may choose to represent that value, but have no obligation to do so. We may do this by making the product available to close based on the valuation, or by booking a cash adjustment on client accounts.
If, within a reasonable time frame, the second cryptocurrency does not become tradeable, then we may void positions that had previously been created at no value on client accounts.
Over periods of substantial price volatility around fork events, we may take any action we consider necessary in accordance with our terms and conditions, including suspending trading throughout, if we deem not to have reliable prices from the underlying market.

Bitcoin is traded on multiple independent digital asset exchanges around the world and the diversity of these exchanges can mean that there are different prices for Bitcoin at different times.

Binary Options

The minimum bet for binary options is 1 USD.

Desktop Platform

Click here to download the AXAFOREX.com Windows desktop application or access the Mac-compatible web version.

There are several options for Mac users who would like to download our platform. Parallels, a third-party software, is a fast and easy way to run Windows on your Mac. You can run both Windows and Mac operating systems at the same time, making it easy to download and run our downloadable platform in the Windows OS on your Mac. Visit the Parallels website https://www.parallels.com/ for more information.

This may be a result of an incorrect username or password. Click here to easily retrieve your password. If you have forgotten your username, please contact us.

System Requirements for AXAFOREX.com's Downloadable Platform
Operating System: Windows 7 or newer
RAM: 2GB RAM DDR3 PC3-12800 (1600 MHz) or better
Processor: Intel Core i3-4130 @ 3.4 GHz or better
Storage: 200MB free space
Framework: Microsoft Framework 4.0 with service packs
Internet Explorer v6.x or higher, Firefox v1.x or higher
.NET 2.0 Framework

No, positions opened within a particular currency pair or product do not have to be closed in the order in which they were originally opened.

Market Order
A market order is an order to buy or sell at the best available market price within your pre-set price tolerance range. If a price cannot be met within the tolerance range, the order will be requoted.

Entry Order
An entry order is an order to buy or sell when the market hits a specified price.

Stop Order (Attached)
A stop order is an attached order to close a trade at a pre-defined price when the market is not moving in your favor. When the pre-defined price is reached, the stop order is filled at the best available price at that moment.
Remember that all stop orders do not guarantee your execution price – a stop order is filled at the best price once triggered.

Limit Order (Attached)
A limit order is an attached order to close a trade at a pre-defined price when the market is moving in your favor. When the pre-defined price is reached, the limit order is filled at the specified price or better.

One Cancels Other (OCO)
An OCO is a set of two orders. When one order is filled, the other is cancelled.

Trailing Stop Order
A trailing stop is created by setting up a stop order that ‘trails’ your position by a specific number of points. If your trade moves in in the direction you predicted, the trailing stop moves with the market, in the same direction as your potential profit and will only be executed when the market moves against you by the set number of points.

Yes, individual positions can be partially closed. When closing a position, simply lower the quantity to the desired amount to partially close it.

Yes, individual positions of the same product made in AXAFOREX.com’s desktop platform can be viewed either individually or amalgamated into a net position.

The maximum order size varies by market. You can view a market’s minimum and maximum deal sizes in its Market Info or the Trade Ticket.

No, you can't backtest strategies in the AXAFOREX.com desktop platform.

Web Trading

The Web Trading platform is compatible with all modern browsers.

Yes, we work hard to ensure the secure transmission of data across all our platforms.

The web platform uses real-time data.

Yes, you can make a deposit or submit a withdrawal request by accessing the Trader area from within Web Trading.

Select the Account icon and then Log Out.

At the bottom left of the watch list, click on the "+" Add symbol button. The symbol will be added to this watchlist.

Find a position in the "Trade" tab and double-click on it, or click on the square arrow icon on the right. Please be aware that placing contingent orders may not necessarily limit your losses.

Mobile Trading

The AXAFOREX.com app is available on Android devices. To download the appropriate mobile app on your device or use the links below:
Download the AXAFOREX.com Android app

The AXAFOREX.com mobile apps are full-featured trading platforms allowing you to trade, analyze the markets, access analysis, set up trade alerts, and more.

We use sophisticated encryption technology to ensure the highest level of account security.

The mobile apps use real-time data.

You can access your Client Area from the mobile apps and make deposits from there.

Price-based alerts and trade notifications can be sent to you via email and push notifications.

No, a record of your triggered alerts is not kept.

Charting Tools

Charting tools help you analyze a market using the charts within a trading platform.

Indicators are metrics used to help identify trends or support/resistance levels within a market.

Orders & Execution

Orders are executed at the best available price at the time the order is received.

Foreign Exchange
Foreign exchange, gold, and silver price quotes are derived from prices provided to us by selected top-tier global banks in the wholesale foreign exchange, gold, and silver markets.

Commodity CFDs
Commodity CFD price quotes are derived from quoted or execution prices from the derivative exchanges for commodities products.

Index CFDs
Index CFD price quotes are derived from quoted or execution prices for the underlying reference assets from derivatives exchanges with respect to the given indices which we believe will provide the best available prices to you on a consistent basis.

You can view our execution scorecard here.

Slippage is when an order is filled at a price other than the requested price.
Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price that has ceased to be the best market price. Limit orders will always be filled at the price asked or better.

You are responsible for monitoring your account and maintaining the required margin at all times to support your open positions.
If at any point, the equity available drops below the level of margin required, you will be subject to liquidation.
If you are still unsure why your position was closed, please contact us.

A limit down price is the maximum sell-off permitted in a market on a single day of trading. Once this level has been reached, trading on the market may then be restricted to prevent significant volatility and potential panic selling. A limit down price is typically determined as a percentage decline in a given market, rather than a nominal decline in price.

A limit down period is imposed by an exchange (such as the NYSE) and not by brokers. It usually lasts 15 minutes but may be extended depending on the percentage decline before the market open.

Please note that a limit down only restricts selling on the affected market(s).

Margin & Leverage

Margin is equity from your account set aside by AXAFOREX.com to maintain a position when you’re trading on leverage.

Leverage is the ability to control a large position with a small amount of capital. It is usually denoted by a ratio. For example, if your account has a leverage of 200:1, that means you can trade a position of $50,000 with only $250.
Please note that increased leverage increases risk.

Our margin requirements differ according to market, asset class and position size. You can find out the specific margin of each instrument in its Market Information Sheet on the AXAFOREX.com desktop platform.
To calculate the amount of funds required to cover the margin requirement when you open a trade, simply multiply the total notional value of your trade (quantity x price of instrument) by the margin factor.

For example, say the margin requirement for EURUSD is 0.5%. The current buy price of EURUSD is 1.300 and you wish to buy 1 standard lot (100,000).
The total value of the position is $130,000 (100,000 x 1.300). $650 would therefore be allocated from your account to open the position ($130,000 x 0.5%).
With FOREX.com platforms, you can calculate the required margin before placing a trade through the platform’s margin calculator, monitor each position’s margin requirement separately or review your account’s total margin requirement through the Margin Indicator.
Keep in mind that when you have open positions, your margin requirement for those positions will adjust to the current market pricing.

Please fill out a Margin Change Request Form and submit it to [email protected]

While our margin requirements, closeout levels and real-time margin system are designed to limit your trading losses, you do not risk incurring losses greater than your account balance, even during periods of extreme market volatility. But we strongly encourage you to manage your use of leverage carefully. You can request a change to your level of leverage by accessing Trader area.

Hedging margin is set to net position, whereby the margin for each net position will be applied, no matter their size.

Liquidation

You are responsible for monitoring your account and maintaining 100% of required margin at all times to support your open positions.

By default, if at any point the equity available drops below 100% of the margin required you will be subject to auto liquidation of the position incurring the largest loss. The liquidation process for both the AXAFOREX.com platforms is as follows: the net aggregated open position with the greatest unrealized loss is closed first, followed by the next largest losing position and so on, until the maintenance margin requirement is satisfied or exceeded. Depending on the size and unrealized P&L of the open positions, all open positions may be liquidated in order to meet the margin requirement.

When your account falls below 120% margin, a margin alert will automatically be sent to you via email. This notification is for your convenience and should not be relied on to protect your account.

While our 100% margin requirement and real-time margin system is designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. For this reason, we strongly encourage you to manage your use of leverage carefully. Increasing leverage increases risk.

There are several proactive measures that you can employ to prevent liquidation and manage risk:

Actively monitor the status of your open positions.

Specify a stop-loss order for each open trade to limit downside risk. You can specify the stop-loss rate at the time you issue a trade, or add a stop-loss order at any time for any open trade. You can also change your stop-loss orders at any time to take current market prices or other conditions into account. The use of stop loss orders may not necessarily limit your losses.

Keep your account funded in excess of your required margin. These extra funds act as a cushion, protecting you if the market moves against you. If you are in danger of breaching your margin limits, either incrementally reduce the size of your position or add funds to your account as soon as possible.

Employ lower leverage. You may request a leverage change at any time.

Learn more about managing risk.

Rollover

A rollover (also known as a financing charge or swap rate) is the simultaneous closing of an open position for today's value date and the opening of the same position for the next day's value date at a price reflecting the interest rate differential between the two currencies.

Each currency pair will have two rollover rates: one for short positions, another for long positions. Depending on the difference, your account will either be debited or credited a certain amount based on the rollover rate.

As a service to our customers, all open forex positions at the end of the day (5:00pm New York time) are automatically rolled over to the next settlement date. The rollover (or swap) adjustment is simply the accounting of the cost-of-carry on a day-to-day basis. We do not charge rollover on intraday trades.

Rollover rates are based on the interest rate differential of the two currencies and the spot price. However, rollover rates can be impacted by market conditions, especially at the end of a quarter or year.

We periodically review our rollover rates and adjust them to fit with current market and industry conditions.

At AXAFOREX.com, rollovers are processed daily at 5:00pm ET, at which time any open positions will be rolled and a debit or credit applied to your account. We do not charge rollover on intraday trades.

At AXAFOREX.com, rollovers are not applied to intraday trades. No interest is paid or received if you open and close a position within the same trading day after 5pm ET and before 5pm ET the following day.

Other brokers may apply rollovers on a continuous, second-by-second basis. This policy may ultimately end up raising your total trading costs, especially if the broker's rollovers are not competitive.

Intraday positions are all positions opened anytime during the 24-hour period after the close of AXAFOREX.com's normal trading hours at 5pm ET. Overnight positions are positions that are still on at the end of normal trading hours (5pm ET), which are automatically rolled by AXAFOREX.com at competitive rates (based on the currencies' interest rate differentials) and applied directly to your account balance.

At AXAFOREX.com, rollovers for positions held over the weekend will be posted on Wednesday, as is standard in the industry. As a result, the rollover applied on Wednesday will be for three days of rollover interest.

A holiday rollover will occur when the currency traded has a major holiday and the banks are closed. A holiday rollover will typically be applied two days before the holiday.

The spreads on both rollover rates and STIRs (short-term interest rates) typically widen considerably at the end of each quarter. As a result, usually for a few days only, the daily charge can increase dramatically, causing visible spikes in the cost. Also, it is completely possible for currency pairs to charge rollovers for both long and short positions where they may not usually do so. This is a result of the underlying market spread rates (combined with any markups) straddling parity and reflects the increased costs that need to be paid in order for us to take the other side of positions.

Active Trader

AXAFOREX.com’s Active Trader is designed for high-volume traders looking for an edge. Active Traders enjoy monthly cash rebates on their trades, one-on-one support from an experienced market strategist, reimbursement of bank fees and more.

Managed Accounts and accounts referred by an Introducing Broker are not eligible for the Active Trader program. Click here to learn more.

No. You’ll automatically qualify for Active Trader when you open an account with a minimum $1,000 or trade $5M of volume in a calendar month. To get a Rebate, you need to make a request to technical support.

No, there are no fees associated with the Active Trader program.

You may incur a rollover charge if you hold your positions overnight. Learn more about rollovers.

A cash discount of 30% off the spread is available on currency trades when you reach $5M of your monthly trading volume.

You will continue to benefit from Active Trader when you maintain a total quarterly trade volume of at least $10M or an average account balance of at least $1,000.

Monthly volume is defined as the sum of all FX trades in lot terms for a given calendar month.

Cash rebates are available on FX trades only according to predefined trading tiers. Rebates will generally be posted to the account within two business days of the following month, but there may be occasions where the process takes longer. Clients are free to either withdraw or utilise the rebate for trading. Terms and conditions apply. Learn more.

Your monthly trade volume resets after 5pm EST on the last trading day of the calendar month.

Education

AXAFOREX.com has articles designed to help beginners like you get started.

We offer a host of education resources designed to help traders of all experience levels. Visit our education section.

AXAFOREX.com’s Search feature can help you track it down. If you still cannot find what you are looking for, contact us and we will be glad to help.

Market Analysis

Our award-winning Global Research Team offers you exclusive access to market insights and actionable trade ideas published throughout the day and covering the New York, London and Asia trading sessions. View our research.

Fundamental analysis focuses on using economic events to determine potential price movements in a market. Learn more about fundamental analysis here.

Technical analysis is the study of historical price action in order to identify patterns and determine probabilities of future movements in the market through the use of technical studies, indicators, and other analysis tools. Learn more about technical analysis here.

Check out our latest research for expert analysis on economic events. Our economic calendar also provides you with a summary of upcoming global reports and events and a record of the numbers on past reports.

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